Ready to take the next step in your IT career?
At efex, no two days are the same. You'll work across a variety of client environments, get hands‐on with cutting‐edge technologies, and be backed by a down‐to‐earth team that genuinely wants you to succeed.
Who We Are
With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers. We deliver right‐sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.
Our culture is approachable and business‐focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.
The Role
As a Service Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly. This is a full‐time role based in Sydney, offering plenty of variety and client interaction.
You Will
* Provide high‐quality IT support and exceptional customer service
* Troubleshoot and resolve client issues across a range of technologies
* Manage service requests and incidents through Salesforce
* Maintain accurate ticket notes, timesheets, and documentation
* Apply security best practices across implementations
* Work collaboratively with colleagues to deliver seamless service
About You
You'll thrive in this role if you have:
* Previous MSP or internal IT experience
* Strong customer service and client‐facing skills
A Solid Background In
* Workstation troubleshooting
* Active Directory and Microsoft 365 support
* Backup and recovery processes
* Remote monitoring and management tools
* Servers, switches, routers, firewalls, and storage
* Azure and VOIP solutions
And Personally, You'll Bring
* A desire to keep learning and stay on top of new technologies
* A friendly, positive approach to client service
* Excellent communication skills
* The ability to work in a fast‐paced environment while staying organised
What We Offer
* Competitive salary: we recognise your expertise
* Supportive, down‐to‐earth culture: collaboration and respect are at the core of our team
* Birthday leave: celebrate your day, on us
* Well‐being leave: take up to two days from your personal leave each year to focus on your wellbeing
* Career pathways: choose the direction that suits you best, whether that's advancing your technical expertise, stepping into project work, or moving toward leadership opportunities as they arise
* Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve
Why Join efex?
This is more than just a helpdesk role; it's an opportunity to grow with one of Australia's fastest‐growing MSPs. You'll gain exposure to diverse environments and cutting‐edge technologies while being supported every step of the way.
Important Note
Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
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