Job Summary:
We are seeking a detail-oriented Customer Support Specialist to assist our customer service managers and upcoming transition in a dynamic general aviation environment. This role is a 12-month contract and involves customer invoicing, providing administrative support, and ensuring smooth coordination between departments to enhance customer satisfaction and operational efficiency.
Key Responsibilities:
* Assist customer service managers with daily administrative tasks and customer interactions.
* Coordinate communication between internal departments and external customers regarding service updates, invoice status, maintenance schedules, and warranty programs.
* Maintain and update customer records, work orders, and service documentation and support the preparation of reports and other customer-related documents.
* Generate, review, and process customer invoices accurately and in a timely manner.
* Ensure accurate recording of labor, parts, and other costs associated with aircraft maintenance services by working closely with the CSM and Maintenance Manager.
* Work closely with the finance department to resolve any discrepancies related to billing and payments
* Communicate with customers regarding invoice details, payment terms, and account status
* Monitor outstanding invoices and follow up on overdue payments when necessary
* Support the customer service manager in upselling opportunities in the areas of maintenance, parts, warranty, and other associated programs that provide value to the customer.
* Responsible for participating in the service center safety culture.
Qualifications:
* Minimum 2 years in customer service, administrative support, or invoicing, preferably in aviation.
* Familiarity with iMRO or aviation maintenance software is a plus.
* Experience with customer invoicing, accounts receivable, or financial documentation
* Ability to collaborate across different departments to support seamless customer service and maintenance operations
* Proactive approach to resolving customer inquiries and operational challenges
* Excellent written and verbal communication
* Possesses good organization and time management skills
* Attention to detail, goal-oriented
* Ability to prioritize and manage time-sensitive responsibilities