Job Description
We are seeking a seasoned professional to lead our customer service team.
* Streamline service and compliance-related processes to ensure seamless delivery of exceptional customer experiences.
* Develop and implement policies, programs, and procedures that promote customer satisfaction and loyalty.
* Deliver training and communication programs to enhance customer service skills and knowledge.
* Recruit, manage, motivate, mentor, and develop customer service staff to achieve excellence in customer engagement.
* Coordinate and handle customer complaints and after-sales services to resolve issues promptly and efficiently.
* Take ownership of customer issues, create customized satisfaction plans, and follow through to resolution.
* Generate management and regulatory reports on complaint trends and service performance.
Required Skills and Qualifications:
* Proven experience in customer service leadership and management.
* Excellent communication, interpersonal, and problem-solving skills.
* Ability to analyze data, identify trends, and develop actionable insights.
* Strong business acumen and understanding of customer needs.
Benefits:
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.
Others:
Please provide your resume and qualifications if you are interested. Only shortlisted applicants will be contacted.