Job Overview
The Administration Officer plays a vital role in ensuring the smooth operation of our Emergency Department.
Key Responsibilities:
* Manage patient and family interactions, directing them to appropriate treatment or assistance as needed.
* Respond to general reception inquiries by answering phone calls and transferring messages promptly and accurately.
* Collaborate with patients, carers and clinical staff to obtain accurate information for admissions and record it efficiently into hospital systems.
* Maintain composure and professionalism during peak periods to provide high-quality support to patients and staff.
Essential Skills:
* Strong communication and interpersonal skills.
* Ability to work in a fast-paced environment.
* Accuracy and attention to detail when recording information.
* Excellent customer service skills.
Benefits:
* Opportunity to work in a dynamic and supportive team environment.
* Chance to develop your administrative skills and knowledge.
* A competitive salary package.