Pivotal Andor has been proudly serving businesses in NSW for over four decades. We deliver tailored technology solutions to meet our clients' evolving needs. At Pivotal Andor, we recognize the role of technology in driving change to achieve success in today's business landscape. With a strong commitment to embracing emerging technologies, we are dedicated to staying at the forefront of innovation.
The Position
This role involves working in both an office environment and on-site at customer locations. You will spend approximately 3 to 4 hours per day onsite, liaising with customers, maintaining consumable supplies on devices, and assisting users with photocopier operations.
The Role
We are seeking a motivated, technically minded individual with a passion for customer service and software to join our technical team in Newcastle.
You will be responsible for:
* Repair & Maintenance: Servicing Multi-Function Printers (MFPs), Audio-Visual Equipment, scanners, and printers.
* Equipment Preparation: Preparing and programming new equipment prior to installation.
* Customer Support: Assisting clients remotely and onsite with printing and scanning issues.
* Software Implementation: Installing and supporting document software solutions.
* Ongoing Training & Career Development: We provide support, training, and progression opportunities within the company.
* Be part of an established business with over 40 years of industry experience.
* Work with a supportive and experienced team.
* Growth Opportunities: Advance within a company that invests in its people.
If you are a technically skilled and enjoy customer-focused professional, we'd love to hear from you
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Your application will include the following questions:
* How many years' experience do you have as a Photocopier Technician?
* Which of the following statements best describes your right to work in Australia?
* How many years' experience do you have as a Customer Service Representative?
* Do you have customer service experience?
5d ago
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