Guest Experience Officer - Lake Macquarie Holidays
Lake Macquarie, New South Wales, Australia
Posted Monday 8 June 2026 at 2:00 pm
We're on the lookout for a Casual Guest Experience Officer to join our team at our Lake Macquarie Holidays site.
Reporting to the Park Manager, you'll play a key role in keeping the park looking beautiful, safe, and welcoming — ensuring guests enjoy a clean, well‐maintained environment every day.
Set on the shores of Lake Macquarie, this picturesque holiday park offers a relaxed waterfront lifestyle with easy access to beaches and local attractions.
Why You'll Love Life at Ingenia
* Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
* Employee referral, employee of the month, and employee of the year rewards
* Flexible work schedules to suit your lifestyle
In this Role, You'll
* Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check‐in and check‐out experience.
* Convert walk‐in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
* Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
* Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
* Support caretaking duties as needed, including site cleanliness, after‐hours guest assistance, and monitoring compliance with site rules.
You're Likely a Match If You
* You're passionate about creating warm, memorable guest experiences through genuine customer service.
* You have experience in hospitality or tourism, or you're enthusiastic about building your skills in a guest‐focused role.
* You're confident using Microsoft Office and booking systems like Newbook, or you're eager to learn and grow in a tech‐enabled environment.
* You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do.
* You have a valid Working with Children Check.
* You have a current automatic driver's license.
All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.
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