Job Title: Marketing And Customer Service Officer
Strategic Deployment Services is a professional training and development provider dedicated to empowering individuals and organizations through high-quality learning solutions. As we expand our reach and enhance our service offerings, we are seeking a proactive and creative Marketing & Customer Service Professional to support our brand growth and ensure exceptional learner experiences.
Key Responsibilities:
* Develop and implement marketing strategies to promote courses and services.
* Manage digital platforms and create engaging content for social media channels.
* Utilise CRM systems and tools to support customer service activities and drive marketing initiatives.
* Support the design of promotional materials, newsletters, and campaign content.
* Conduct market research to understand training needs, industry trends, and competitor activity.
* Monitor analytics and prepare performance reports for marketing campaigns.
* Assist with marketing for events, workshops, and learning programs.
Customer Service Expectations:
* Respond to inquiries via phone, email, and social media.
* Provide accurate information about courses, schedules, registrations, and requirements.
* Process course bookings and work with clients to support course completion and accurate learner records.
* Follow up with clients and learners to ensure satisfaction and address concerns.
* Collect feedback to improve course delivery and customer experience.
* Liaise with trainers and internal teams to ensure smooth communication and operations.