Join the Pine Rivers Administration Team to provide high-level administrative support that helps our clinicians deliver exceptional patient care. You'll be the first point of contact for patients and staff, coordinating admissions and ensuring every interaction reflects Healthscope's Values – We Care; We're a team; We Strive; We do.
Key Responsibilities Include:
* Managing patient admissions.
* Delivering excellent customer service in person, over the phone, and via email.
* Performing Health Fund Checks / Medicare DVA as required.
* Managing the collection of excesses /co-payments.
* Maintaining accurate patient records and performing billing or reporting functions as required.
* Prioritising tasks and deadlines in a fast-paced clinical environment.
* Supporting our team by identifying opportunities to enhance service delivery.
About you:
We're looking for an Administration Officer superstar that is a proactive and compassionate team player who thrives in a dynamic healthcare environment. You'll demonstrate a commitment to quality service, patient safety, and collaboration.
You Will Bring:
* Proven administrative experience in a busy, customer-focused environment.
* Excellent interpersonal, written, and verbal communication skills.
* Strong computer literacy and high data accuracy across multiple systems.
* Sound organisational and problem-solving skills with the ability to manage competing priorities.
* A positive, respectful approach when working with diverse teams and clients.
* Ability to work as a team and autonomously.
* Flexible to work a variety of shifts - Monday - Friday: Open Shift - 7:25 am to 14:30pm & Close Shift - 12:30pm to 8:00 pm working an open or close shift on a rostered basis & Saturday to Sunday - 10:00am to 4:00 pm with one weekend shift per month
* Demonstrated knowledge in Eftpos systems
* Computer skills in MS Office (Outlook, Word and Excel) webPAS
* Must have a minimum of 3 years Medical Administration experience
What We Can Offer You:
* We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle.
* Competitive Hourly Rate with casual loading of 25% in addition to the applicable hourly rate of pay.
* Free Parking.
* Employee benefits such as Staff Appreciation Days, Flu Vaccine, Yummy Staff Meals at a low price available from our onsite Kitchen, Wellbeing Activities.
* We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role.
About Us:
Located on the bank of the South Pine River in Strathpine, our 70-bed mental health facility provides comprehensive inpatient and day programs for our Queensland community. As a leading provider, we specialise in addiction, bipolar and depressive disorders, mood disorders, OCD, PTSD and complex PTSD management, psychosis and chronic pain management. We also deliver specialised therapies in EMDR, TMS, Esketamine and ECT.
Why Healthscope?
We care about your career at Healthscope.
No matter where you go within our community of care, you'll be supported by great team leaders, be part of strong, innovative teams who always strive for better and have the opportunity to flourish and grow.
Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. We work together to create positive, memorable experiences, alongside our quality care, in every moment of every day.
We are the only national private hospital operator and healthcare provider in Australia. But why does that matter? Our team is made up of over 19,000 highly experienced people working across a range of roles and specialisations. Supported by some of the best doctors in national we come together to strive for better, sharing learnings, supporting each other, celebrating successes and facing challenges together.
Joining us opens the door to endless opportunities. We encourage the pursuit of continuous professional development, specialisation and education, and support our people to grow and flourish.
Come and be the difference in our patient's lives.
For Further Enquiries:
Anne-Maree Branney - Administration Manager - 07 3881-7208
To Apply:
Please click on the 'Apply' button below to be taken to our online application form. Pleaseinclude a cover letterandyour CValong with the contact details of2 professional referees.
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