Apprenticeship Support Professional
We are looking for a highly motivated individual to join our team as a Mentorship and Specialist Services leader. As a key member of our team, you will be responsible for overseeing the delivery of Specialist Services to achieve key performance indicators (KPIs) related to apprenticeship progress, mentoring, and personal support services.
About the Role
* This is a full-time, permanent position that will be based in Osborne Park.
* You will play a critical role in driving apprenticeship uptake, while providing valuable support to both employers and apprentices to improve apprenticeship completion rates.
Key Responsibilities
* You will ensure the delivery of Specialist Services in alignment with contracts, business plans, and key performance indicators (KPIs).
* You will foster team development and provide mentoring to enhance skills, performance, and cohesion.
* You will achieve and exceed KPIs and targets.
* You will maintain accurate and up-to-date databases, tracking activities, progress notes, and service plans.
* You will implement and streamline processes to optimise client services and drive increased apprenticeship uptake.
* You will build strong relationships with apprentices and employers, providing regular communication and support regarding services.
* You will represent the organisation at networking events to enhance visibility and promote apprenticeship support services.
* You will ensure outstanding customer service, delivering timely and effective support to all clients and stakeholders.
About You
* You have experience in leading mentoring or specialist services, with a focus on First Nations, Women in Trade, Clean Energy, or other groups.
* You have previous experience in managing and leading a team to achieve goals.
* You have a strong understanding of apprenticeship programs and employer engagement.
* You are proficient in reporting and writing.
* You possess effective customer service skills to interact with various clients and stakeholders.
* You have excellent communication and interpersonal abilities.
* You can manage multiple priorities and meet deadlines.
* You are skilled in maintaining and updating databases.
* You have knowledge of State and Federal VET systems.
* You hold a valid driver's license and current Working with Children Clearance.