**About the Position:**
We are seeking a highly skilled and customer-focused individual to fill a key role in our organization as a Service Delivery Expert. This is a remote full-time or part-time position that requires excellent verbal and written communication skills, strong attention to detail, and good judgment and decision-making in accordance with established policies and procedures.
**Key Responsibilities:**
* Provide exceptional service delivery via phone, email, and chat platforms
* Resolve customer complaints and concerns in a professional and timely manner
* Process and manage data entry tasks efficiently
* Stay up-to-date with company knowledge, policies, and procedures
**What We Offer:**
* A positive organizational culture built on valuing and empowering employees
* Opportunities to learn e-commerce skills and work remotely
* Paid training and career advancement opportunities
* Competitive benefits package for full-time employees
**Requirements:**
* Excellent verbal and written communication skills
* Strong data entry/typing skills
* Good judgment and decision-making in accordance with established policies and procedures
* Well-rounded technology capability and reliable internet connection