Your role within our housing services will support the delivery of housing solutions through various channels. The work you do will have a significant impact on people's lives, making a real difference to our community.
* Develop effective professional relationships with stakeholders to improve customer outcomes and processes, manage internal and external complaints, and facilitate resolutions.
* You will represent the department in appeals and attend tribunal hearings as required.
* Supervise team activities, exercising delegation as needed, including monitoring performance, workload management, addressing operational issues, and reporting.
* Conduct property appraisals, inspecting conditions and providing advice on maintenance requirements.
* Contribute to portfolio renewal plans and implementation of property developments.
* You will regularly work in the field, meeting with customers in their homes, and may be required to travel overnight for regional roles.
* Lead and maintain a workplace safety culture, ensuring policies and practices are applied and integrated into day-to-day operations.
* Work closely with customers and stakeholders to understand their needs and perspectives, encouraging a strong customer-focus within the team.
* Demonstrate a balanced approach to managing conflicting demands, handling risk and uncertainty comfortably.
* Share knowledge and experience, acting as a coach, mentor, and sounding board for others.
* Communicate clearly and concisely, modeling open communication by actively listening to others.
* Showcase strong skills, knowledge, and expertise in service delivery.
* Model professional, ethical, and culturally sensitive behavior, consistently applying these standards to yourself and others.
The role requires a range of skills and qualifications, including:
* A deep understanding of housing and homelessness services
* Strong communication and interpersonal skills
* Ability to work effectively in a fast-paced environment
* Experience in property appraisal and management
* Knowledge of relevant laws and regulations
This is an excellent opportunity to make a meaningful contribution to our community. Applications will remain current for 12 months.