Project Officer/Policy Officer 2 x Temporary opportunities Employment Type: Full time, 35 hrs Clerk Grade: 07/08 Location: Haymarket, hybrid role arrangements including office attendance The Strategic Support Services team in Cabinet and Parliamentary Services (CPS), Department of Customer Service (DCS), is looking for a motivated Project Officer & Policy Officer to join our high performing and collaborative team! These are exciting opportunities to contribute to strategic, high-profile work across DCS. You’ll support initiatives that directly enable CPS to deliver on its objectives - while gaining exposure to senior leadership, Ministerial offices, and whole government processes. Opportunities to work in this fast-paced, strategically focused area don’t come up often - don’t let these pass you by! About Us The Strategic Support Services team provides strategic advice, engagement, communications and reporting services that support CPS objectives. We recruit, onboard and manage Departmental Liaison Officers (DLOs), and provide surge capacity across CPS and five Ministers’ offices during peak periods. You’ll join a friendly, agile and supportive team passionate about delivering high quality outcomes that drive impact across government. We value flexibility, diversity, and people who bring new ideas. If you’re enthusiastic, solutions focused and thrive in a dynamic environment, we want to hear from you. In these roles you will: Support and deliver a range of strategic CPS and DCS projects. Support CPS and DCS strategic and operational priorities by coordinating policy‑related tasks, analysis and workflow management. Coordinate project activities using contemporary project management approaches to ensure milestones are achieved on time and to quality standards. Prepare high quality project documentation, briefs, reports and analysis to support decision making. Engage and liaise with internal stakeholders across CPS, DCS divisions and Ministerial offices. Support surge capacity work during peak workload periods. Facilitate communication and collaboration across teams through working groups, consultations and information sharing. Contribute to continuous improvement by identifying risks, issues and opportunities for better processes. To be successful in this role you will demonstrate: Excellent written and verbal communication, with the ability to explain complex information clearly and succinctly. Strong analytical and problem-solving skills, including the ability to research, interpret information and prepare practical recommendations. Demonstrated ability to plan and prioritise competing deadlines in a high volume, fast‑paced environment. Experience coordinating and supporting projects, including documentation, stakeholder engagement and risk management. Experience in preparing briefs, papers, reporting or policy documentation. High attention to detail and a commitment to delivering quality outcomes. Proven ability to build effective relationships with diverse stakeholders. Motivation, initiative and a collaborative approach - someone who thrives in a supportive and adaptable team environment. Additional Information These are two temporary (5 month) opportunities within Strategic Support Services that have overlapping functions; a Project Officer role and a Policy Officer role A comparative assessment process will be undertaken, and a talent pool may be created to fill future temporary or ongoing vacancies at this level. How to Apply Please submit your Resume and a brief cover letter outlining how your skills and experience are relevant to the position. Role enquiries: Tamara Socha, Manager, Strategic Support Services Tamara.Socha@customerservice.nsw.gov.au Salary Grade 07/08, with the base salary for this role starting at $113,574 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Rodrigo Sandoval via rodrigo.sandoval@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday, February 16th, 2026 at 10:00 am Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact rodrigo.sandoval@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process