Job Description In this role, you’ll take ownership of the operations, support and continuous improvement of major enterprise industrial applications. You’ll bring a strong technical background, at least 5 years in application support, and the ability to proactively monitor, troubleshoot and resolve issues across a diverse environment using incident and change management ITIL practices. You’ll work closely with vendors, product owners, cloud engineers and security teams, contributing to lifecycle management and system enhancements following the software development lifecycle within an agile delivery model. If you’re passionate about service excellence, exciting your customers and lifting platform resilience, this role provides the challenge, support and growth opportunities you’re looking for. Responsibilities Operational Excellence Ensuring applications operate reliably and meet service levels aligned with ITIL and business criticality Proactive monitoring, incident triage, troubleshooting and lifecycle management. Managing upgrades, deployments and decommissioning aligned to vendor roadmaps. Building strong relationships with vendors, platform owners and users. Maintaining documentation, knowledge bases and technical runbooks. Providing on‑call support for critical after‑hours incidents. Identifying opportunities for automation and continuous service improvement. Agile Delivery Participating in design, build, test and release processes for platform enhancements. Contributing as a key technical resource within a cross‑functional agile team. Preparing requirements, design documents, test plans and as‑built artefacts. Supporting delivery of major multi‑stream programs and solution assessments. Providing technical input for training materials and platform readiness. Strategy & Architecture Contributing to architectural patterns and building blocks. Ensuring changes align with enterprise architecture principles. Supporting technology strategy, platform roadmaps and architecture forums. Quality & Cyber Security Working closely with cyber teams to meet security strategy and remediate gaps. Maintaining security baselines: patching, Disaster Recovery (DR), Identity and Access. Management (IAM), data protection & vulnerability management. Supporting audits, risk assessments and compliance reporting. Improving platform resilience by defining and executing technical controls.