RSL Queensland is a dynamic, not-for-profit organisation delivering innovative programs and initiatives that support veterans and their families. After more than a century, our purpose – to provide care, commemoration and camaraderie – is as strong as ever.
With Australia's most successful prize home lottery backing us, we're able to provide life-changing support services, fund world-first research, and use state-of-the-art tech to help more veterans in better ways. As a member of our team, you'll have access to advanced technology, skilled co-workers, interesting projects, and the opportunity to expand your career.
And most importantly, you'll be making a real difference in veterans' and their families' lives.
The Compensation Advocate provides advice and assistance directly to our members, their families and the wider military community in relation to a range of claims and appeals matters with the Departments of Veterans Affairs as well as responsive immediate welfare support.
Key responsibilities of the role include (though not limited to):
* Prepare and submit compensation claims under supervision.
* Work within legislative and policy guidelines to document claims from Veterans.
* Case Coordination - manage and update client files using record management systems, ensuring data quality and accuracy.
* Communicate with clients and their representatives to gather additional information and provide clients with a timely update on their claim.
Why work at RSL Queensland. Open, flexible, supportive, empowering - they're some of things our team love most about RSL Queensland. This role can be based at Townsville or Mackay in Queensland.
We look for:
* Demonstrated complex problem-solving abilities and strong attention to detail and accuracy.
* Proven experience in learning, interpreting and applying complex legislation.
* Effective case management skills in a high-volume work environment.
* Demonstrated ability to follow process, policy, legislation and remain confidential.
* Demonstrated effective written communication and interpersonal skills in working directly with Veterans and their families.
* Quick learner with excellent feedback acceptance.
* Ability to demonstrate compassion and empathy for clients is essential.
* A team member who will uphold our values and complement our culture and way of working.
* an understanding of the defence community and its unique challenges is desirable.
For a copy of the position description, please email talent@rslqld.org with Compensation Advocate - Request for PD in the subject line.
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