Front Office Night Supervisor Opportunity
We are seeking a Front Office Night Supervisor to join our team at Mindil Beach Casino Resort in Darwin. As a Front Office Night Supervisor, you will be responsible for supporting the Hotel Night Supervisor to ensure efficient and accurate reporting of hotel accounts and maintaining the front office and concierge desk during evenings.
The role involves maximising guest satisfaction by effectively managing guest complaints, soliciting feedback, and building strong relationships that drive continuous improvement in service.
* Maximise guest satisfaction by effectively managing guest complaints, soliciting feedback, and building strong relationships that drive continuous improvement in service
* Develop and maintain effective relationships across all departments to ensure seamless collaboration and a culture of fun and entertainment that actively engages guests
* Oversee rooms inventory and ensure VIP and regular guests receive their benefits, enhancing the guest experience
* Assist in team member training, development, and performance management, including monitoring scheduling, rostering, and labor costs to maximise productivity
* Participate in performance appraisals and manage team member performance while ensuring high security standards for guest room and vehicle keys, including conducting valet services
About You:
* Prior experience within a similar role
* Experience within a hospitality customer-facing role
* Demonstrated knowledge and understanding of front office and reservations systems
* Experience with Opera or Opera Cloud is preferred
* H Endorsement and CPV Licence is preferred
We offer a competitive salary package, including complimentary meals every shift, parking, and generous discounts on spa treatments, dining, and accommodation. Our business is committed to fostering a diverse and inclusive workplace where everyone feels valued and respected.