Administrator – Parnell's Plumbing (Mackay)
Parnell's Plumbing is a locally owned, family-run business servicing the Mackay region and surrounds. We specialise in plumbing maintenance and repairs for residential, real estate, and body corporate clients, as well as residential plumbing and roofing for local builders.
We're looking for a reliable and highly organised Administrator to support the day-to-day operations of our business. This is a dynamic, fast-paced role where priorities can change quickly throughout the day depending on the urgency of our customers' needs. You'll play a key role in keeping everything running smoothly and will be the central point of contact for our tradespeople, customers, and suppliers.
This is a part-time position, with the opportunity to transition to full-time for the right candidate. We're looking for someone who is keen to grow with our business and become a long-term part of our team.
About the Role
Your responsibilities will include:
* Answering phone calls and managing email enquiries, often responding to urgent requests
* Scheduling and rescheduling jobs using our job management software based on priority, urgency, and team availability
* Preparing quotes and invoices, and following up outstanding payments
* Maintaining accurate and organised records of jobs, work orders, purchase orders, and quotes
* Liaising with suppliers and coordinating orders
* Assisting with and maintaining workplace health and safety documentation
* Managing company assets, including coordinating vehicle servicing
This role requires the ability to think on your feet, juggle competing priorities, and adapt quickly as new urgent jobs come in and schedules shift throughout the day.
About You
To be successful in this role, you will have:
* Excellent communication and organisational skills
* Strong customer service experience
* Proven ability to work in a fast-paced environment where priorities can change frequently
* Strong time management skills with the ability to reprioritise tasks under pressure
* A proactive, flexible, and solutions-focused approach
* Experience with Microsoft Office (Outlook, Word, Excel)
* Experience with ServiceM8 (or the willingness to learn)
* At least 1–2 years of administration or customer service experience
Experience within the plumbing or trade industry is highly regarded, but not essential.
Australian citizenship is required for this position.
Why Join Us?
At Parnell's Plumbing, no two days are the same. Our work is fast-paced and driven by customer needs, meaning plans can change quickly and teamwork is essential. We pride ourselves on being reliable, responsive, and delivering high-quality service.
You'll be joining a supportive, hardworking team where your ability to stay organised and adapt will make a real difference every day.
If you thrive in a busy environment and enjoy variety in your work, we'd love to hear from you.