Customer service officer (west gosford)

Award-winning network - Proud winner of the 2025 & 2024 Best MSO Body Shop Award.

• Career pathways for life - From apprentice to leadership
• Security you can trust - Above-award pay, training, and the backing of AMA Group.

Join a Leading Prestige Repairer on the Central Coast

AMA Prestige Harris & Adams is one of the Central Coast's most respected prestige repairers — proudly BMW, Tesla, and I-CAR Gold accredited. With access to the latest OEM training and technology, we work to the highest standards across the industry.

The Opportunity

We have an exciting chance for Customer Service Officer to join our team.

This is a permanent position, Monday to Friday-day shift. 8.00am - 4.30pm.

As the first point of contact for all customers, you will play a crucial role in shaping their experience. Your ability to provide first‐class service in every interaction will be key to ensuring customer satisfaction and maintaining the high standards of excellence that define our team. This position is perfect for those who are passionate about customer service and eager to contribute to a workplace that values teamwork, growth, and continuous improvement.

What You'll Do:

• Ensuring the environment is always customer friendly
• Greeting customers on arrival.
• Keeping our customers informed about the repair process and anticipated completion dates for their vehicles
• Contacting customer to ensure that they are satisfied with the AMA experience
• Supporting management with inventory (parts, paint, consumables etc)
• Liaise with insurance providers regarding claims/repairs

What We're Looking For?

• Proven experience within a Customer Service position
• Highly professional and personable with strong relationship building skills
• Strong systems experience and competent computer abilities
• Excellent verbal and written communication skills
• Ability to meet strict deadlines
• Able to work effectively and collaboratively with the team

Why AMA Collision?

Because Careers Driven By You isn't just a tagline - it's our promise. We back you with:

• Stability - AMA Group's national network of 140+ sites
• Training & career growth opportunities
• Reward & recognition programs
• Referral bonuses if you bring a mate
• Discounts on parts and tools
• Uniforms provided
• 24/7 free counselling for you and your family

About AMA Collision & AMA Group

AMA Collision is part of AMA Group — the largest collision repair network across Australia and New Zealand. When you join us, you're not just joining a workshop — you're joining a network of opportunity. With national reach and diverse businesses under one roof, you'll have the freedom to grow your career, relocate, and explore new pathways wherever life takes you.

Ready to Apply?

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