Customer service manager (doncaster)

Job no: 943174

Work type: Permanent / Full time

Location: Doncaster

Be part of the Myer Doncaster leadership team as the Customer Service Manager.

Be the driving force behind our customer service excellence by inspiring and leading teams to deliver superior customer service and achieve profitable results across various departments. Champion the Myer strategy, manage daily department activities and provide ongoing support, coaching and leadership for your teams.

Reporting to the Assistant Store Manager and working collaboratively with the leadership team, this pivotal role offers excellent opportunities to advance your Retail Management career path.

Responsibilities

• Manage the daily activities of your departments and team, driving customer satisfaction and financial performance.
• Optimise team productivity by leveraging workforce management and further developing team member skills.
• Drive a high performance, customer focused culture through role modelling, communication, feedback and recognition.
• Maximise the team's customer service focus by effective management and delegation of tasks to minimise operational activities.
• Lead, empower and inspire your team with a consistent focus on developing the next generation of Myer leaders.
• Maximise your time spent within your departments to lead and manage your teams and gain customer insights.

Qualifications

• Previous experience as a Retail Manager, Area Manager or similar, ideally within Fashion/Retail workplace.
• People leadership skills with a 'hands‐on' approach are essential.
• Demonstrated ability to lead teams, achieve targets and monitor KPIs.
• Experience in performance management and getting the best from your teams will be highly regarded.
• Customer focused with superior customer service skills.
• Strong retail, financial and business acumen.
• Excellent time management skills with the ability to prioritise and achieve within timelines.

Benefits

• Become a leader within one of Australia's most-loved department stores.
• Career development and progression opportunities, local and national.
• Exciting Team Member discounts and exclusive offers.
• Access to volunteer, parental and lifestyle leave.
• Service Recognition, Inspirational People Awards, and more.

Equal Opportunity Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Applications close: 19 May 2025 AUS Eastern Standard Time