Customer Service Professional
We have an exciting opportunity for a skilled customer service professional to join our team in Port Melbourne. As a key member of our customer service team, you will provide exceptional phone and email support to our customers.
About the Role:
* Receiving inbound calls and emails from commercial and residential customers
* Providing proactive outbound calls to promote our services
* Resolving customer queries quickly and accurately
* Scheduling services for residential customers
* Converting incoming inquiries into sales opportunities
* Liaising with colleagues
* Meeting KPI targets
Requirements:
* Experience working in customer service or call centre environments
* Previous experience in phone sales and converting inquiries into sales
* Proficient communication skills, both verbal and electronic
* Able to work calmly under pressure while multitasking
* Proven problem-solving skills
* Ability to work in a team environment to support colleagues
Benefits:
* Strong work-life balance culture
* Employee Assistance Program (EAP)
* Discounted Pest Services
* Employee Referral Program
* Employee cash incentive programs and bonuses
We are proud to be the global expert in pest, hygiene and indoor plant care. Our friendly and supportive team is driven by a passion to help protect people, enhance lives and preserve our planet.
What We Offer:
We offer a range of benefits to support your career development and well-being.