We're MYOB, a business management platform designed to unleash the potential of businesses across Australia and New Zealand! As the, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.We're always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.About the TeamOverflowing with expertise, Group Services keeps MYOB highly tuned and up and running. Made up of several specialised teams including commercial, finance, legal and risk, these are the professionals who drive our business performance, while always ensuring we've dotted our I's and crossed our T's!About The RoleYou'll be part of the Credit Control team that monitors and controls accounts in accordance with our contracts' terms and conditions. We know that our clients are busy running their business and sometimes need a gentle reminder. We work with a huge variety of people, making each day interesting, challenging, fun and exciting. The team has a huge amount of experience and are keen to share knowledge to drive the success of the group.Critical to the success of the team is the timely and effective communication on the phone and via email, striking the balance of providing a great service and recovering outstanding funds.What You'll Be DoingHandle enquiries via the ZenDesk queue primarily, actioning client tickets, and fielding any unrelated queries to the relevant department.Make proactive calls to resolve 60+ day debtors.Handle inbound inquiries from clients or internal partners.Contribute to the achievement of team targets related to MYOB debtors.Raise complex queries to the Credit Control Supervisor.The Skills You'll NeedPrevious accounts receivable experience.Proficient in the use and application of CRM systems.Strong analytical skills and attention to detail.Excellent time management skills and ability to prioritise a demanding workload.Good business acuity for problem solving.Customer centric approach.Our Culture & BenefitsOur values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters. See what it's like to work at MYOB and what we're all about. Do your best work in a flexible work environment, with financial assistance to set up your home office - called Flexperience, designed by you and your team!Our partnership with Smiling Mind supports the wellbeing of our team members and customers.Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance, and a strong focus on leaders creating a learning environment.A multitude of leave options including up to four additional weeks of purchased leave, parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, and more!Communities built around 'Wellness', 'Belonging' and the 'Planet' where you can make a meaningful contribution.Access to discounts and vouchers from leading retailers, and much more.We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.MYOB is an equal opportunity employer and champions diversity. Don't meet every requirement? Still apply! Research tells us that women and underrepresented groups are less likely to apply unless they meet every single requirement. At MYOB, we believe the right hire adds to our culture, not just fits in. Moving to 'CultureAdd' means adding team members who value MYOB's standards and culture, and also bring diversity that positively contributes. If you're excited about this role or MYOB, we'd love to hear from you!