OverviewCyberCX Canberra, Australian Capital Territory, AustraliaWe protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region.
With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.
If you're ready to work with teammates that get you, a leader that supports you and customers that need you, then you're ready for CyberCX.How you will make an impactManage the sale of CyberCX capabilities, products, professional services and managed services to existing account customers.
Identify further sales opportunities within these accounts, building new account customers, managing customer satisfaction and retention, and coordinating the preparation and presentation of CCX sales proposals, quotes and tenders.The Senior Account Manager is accountable for meeting account growth targets and KPIs.Day to day you willFormulate, implement, and manage strategic business plans regarding multiple key customer accounts to achieve sales revenue/ quota targetsWork closely with new and existing customers to determine their present and future needs and propose suitable products, services and upgrades to maintain and grow revenueMaintain call rates to assure contact with assigned customers, and act as the main interface between the customer and CyberCX to ensure a continued high service levelForm long-term business partnerships and understand the customer's objectives, buying criteria and decision-making processes in order to leverage revenue from the relationship and promote CyberCX as a quality supplier, with the aim of achieving "preferred" supplier statusNegotiate price and volume discounts (where applicable) in accordance with CyberCX's policies and liaise with technical staff regarding technical issues to ensure customer retention and continued businessIdentify and gain new business through a sustained program of customer engagement, following up referrals/leads and keeping abreast of competitor\'s sales strategiesEnable and conduct product demonstrations and conversations with customers and technical SMEsLead the preparation of sales proposals, tenders/bids, contracts and account management plansCoordinate, conduct and drive sales promotions, campaigns, events and displaysForecast and track customer account metrics, and drive customer retention, renewals, upsells and customer satisfaction, including regular reporting.Maintain accurate business reporting including sales forecasts, CRM information and territory plansSkills & QualificationsA minimum of 5 years account management and customer-focused solutions experienceProven project management skills with an ability to manage multiple projects and relationships simultaneouslyAn ability to influence and engage with customers with exceptional listening and negotiation skills as well as excellent relationship management capabilityHands on experience with CRM software and account management systemsA record of consistently exceeding quotaDemonstrable ability to win new customers and understand how to leverage CyberCX offerings, team, methodology and capabilities to grow your accountsInterested but don't meet every item listed above?
If you're excited about this role but your experience doesn't align precisely, please still apply.
You could be just the right person for this role and CyberCX.This role requires full working rights in Australia, without current or future sponsorship.Great advantages for great people A salary package that recognises your experience plus a range of advantages (just some of which are listed below – ask us for a benefits brochure).
Flexible working in a hybrid arrangement (a blend of office and WFH) with modern and comfortable workplaces that accommodate different working stylesAll the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each yearSalary packaging options (such as a novated car lease)Health & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aidersDiscounts on health insurance and gym membership plus savings on everyday groceries, electronics, technology, fuel, travel and morePersonalised development planning, access to training and membership to industry organisationsEmployee interest groups and communities including a comprehensive Women in Cyber programA comprehensive reward and recognition program – with a special thank you every year on your anniversary
Be yourself.
We embrace diverse perspectives, experiences, and backgrounds.
Please let us know if you require support or adjustments to assist with your recruitment experience.We take security seriously.
We require all employees to complete background checks (including police and global sanction list checks) annually.This format aims to preserve your original content while correcting structure for readability and compliance with formatting rules.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionIndustriesIndustriesComputer and Network SecurityReferrals increase your chances of interviewing at CyberCX by 2xWe're unlocking community knowledge in a new way.
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