Number of Positions Available:
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Position: Case Manager, First Response Team
Classification: SCHADS Crisis Level 2
Department: Social Mission – Homelessness, Spring Hill
Employment: Permanent | Full-Time
Why this role matters
The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.
About the role
Join us as a Case Manager and make a real difference for individuals and families at risk of homelessness. Provide compassionate, trauma-informed, person-centred support that empowers resilience and lasting change. Be part of a dedicated team delivering hope and tailored care across South-East Queensland.
Provide over-the-phone and face to face intervention, triage, interim response and case management to individuals and families throughout the region. Includes initial assessment, appropriate referral with development and implementation of case plans that achieve set outcomes.
How you will make an impact
Ensure that delivery of services and support is aligned with the National Homelessness Stream Model of Care.
* Establishing relationships with individuals who access the service, that encourage choice, self-determination and participation
* Liaise daily with First Response team members to provide collaborative and comprehensive response to client needs
* Working within an ethical decision-making framework to administer brokerage funding where appropriate in consultation with Team Leader
* Ongoing assessment of the individuals' presenting issues, vulnerabilities and needs from initial intake to exit
* Working within an ethical decision making framework to administer brokerage funding where appropriate in consultation with Team Leader
* Case Management is provided at the office or in Community in a Mobile Support Capacity.
* Engagement in continuous quality improvement activities, including, but not limited to: audit processes, data discovery sessions, reports, Most Significant Change Methodology
* Participates in local network meetings inclusive of Communities of Practice meeting, working groups and projects
* Displays high levels of emotional intelligence, with an awareness of how personal values and beliefs can impact work
What you will bring
* Degree qualification in social work, welfare, community development or related field OR demonstrated high level of sector knowledge and skills attained through previous appointments, service and study/development
* A degree level qualification is preferred.
* Relevant experience in a social service environment including in client assessment and case management
What we offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:
* Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
* Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
* Access to EAP and health & wellness initiatives incl Fitness Passport
* Ongoing training and development opportunities that enhance on the job skills and proficiency.
* Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.
About us
The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.
How to apply:
Are you ready to make a difference and help individuals rebuild their lives? Please submit your resume and cover letter detailing your alignment with the role's requirements. Together, we can create lasting change and build a more inclusive and compassionate community.
Applications will close as soon as a suitable candidate is secured.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration