Overview
Fresenius Medical Care is seeking a customer service leader in City Of Stirling, Australia, to oversee the Customer Service team.
Responsibilities
* Ensure high-quality service delivery
* Manage escalations
* Optimize operational performance through adherence to KPIs and SLAs
Qualifications
* Proven leadership skills
* Experience in managing customer issues
* Ability to drive continuous improvement initiatives
* Solid problem-solving capability
* Familiarity with ERP systems
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