Front Office Manager
Delivering exceptional guest experiences starts here. As our Front Office Manager, you will take ownership of ensuring every stay is memorable from arrival to departure.
You ll be part of a team that puts people first and values professionalism, inclusivity and collaboration. If you re inventive, love connecting with others and excel in a fast-paced environment, this could be the perfect fit for you.
A day in your life might look like this:
* Lead front office operations including reception, concierge and night audit
* Manage and mentor your front office team to drive service excellence and high-performance results
* Resolve guest concerns through effective problem-solving and deliver positive outcomes
* Build relationships with guests and address any issues promptly
* Focus on key metrics that impact guest satisfaction, problem handling and loyalty
* Collaborate with hotel departments to ensure operational efficiency and guest delight
* Maintain security protocols for finances, credit and transactions, as well as guest safety
* Conduct regular public area inspections and address any deficiencies immediately
* Take charge in emergency situations and respond quickly
What we need from you:
* At least 5 years of front office experience with 2 years of leadership experience
* Bachelor s degree or equivalent in hotel management/business administration
* Proven experience in hotel front office/rooms division, including management
* Excellent communication, problem-solving, reasoning and motivational skills
* Strong attention to detail, financial acumen and sense of ownership when identifying issues and solutions
* Computer literacy, including familiarity with PMS software and Microsoft Suite
* Resilience and ability to manage crises
* Flexibility to work across a 24/7 operation as needed
* Compliance with South Australian Responsible Persons Badge and First Aid Certificate requirements
What you can expect from us:
Join a culture where you can be yourself, share ideas, support personal growth and wellbeing, and be a valued member of an inspiring team.
We offer a range of benefits to support your career journey, including:
* Access to dry cleaning laundry services for business attire
* Paid birthday leave
* Enhanced parental leave
* Discounts at IHG hotels resorts for accommodation and food beverage
* Exclusive discounts platform for all favourite brands and retailers
We also provide lifelong development programs, career milestone celebrations and transfer of leave entitlements to support your career growth.