About Our Mission
We empower individuals with additional needs to maintain their independence and confidence through our innovative technologies. As a global organisation, we provide support and assistance at the press of a button, delivering peace of mind and reassurance to clients and their families.
Our Ideal Candidate
You will be an engaging 'people person' with empathy and patience, able to demonstrate excellent resilience and listening skills. We are looking for someone with proven experience in customer service or sales, computer literacy, and superb phone manner and attention to detail with written communications.
Responsibilities
* Engage with clients and stakeholders to provide end-to-end support to complete the onboarding process for new alarms
* Respond to client telephone calls and online enquires
* Accurately complete all documentation and administration required
* Recommend suitable products and explain how they work to clients
What We Offer
* Above Award rates paid
* Comprehensive induction and orientation process
* Free onsite and close-by street parking
* Ongoing training and development opportunities
* Fun and regular staff events
* Onsite gym and coffee machine
* Instant recognition awards
* A warm and friendly culture
* Access to free counselling service
* Discounts and benefits
Diversity & Inclusion
We're passionate about ensuring our team reflects the unique qualities of the people and communities we support. At our organisation, you'll find a place where you're valued and celebrated for being yourself. We empower our people to deliver exceptional teamwork, innovation, and thought leadership by creating an inclusive environment where diversity is championed.