Overview
City: Canberra, Australian Capital Territory
Salary: A$40-A$45 per hour
Contract: Full time
What is in it for you?
- 12-month contract with 3 x 12-month extension options
- Join a supportive government team focused on collaboration and professional growth
- Flexible hybrid work model promoting work-life balance
- Join a collaborative team with opportunities for growth and career development
What we need from you / What our client requires
- Minimum 2 years of experience in a Service Desk or IT support environment
- Experience with logging incidents, and escalating issues appropriately
- Strong customer service mindset with excellent communication skills
- Australian Citizenship with the ability to obtain Baseline Security Clearance
We’re seeking an enthusiastic and motivated Service Desk Assistant to join our client’s ICT team. This is a fantastic opportunity for someone with a passion for IT and a desire to grow in a structured, supportive team workplace.
As part of the ICT team, you'll provide first-level technical support, assist with account setups, and help users with hardware and software issues. You'll receive comprehensive training and be part of a collaborative team that values service excellence, continuous learning, and teamwork.
Key Requirements
- Respond to ICT support requests via phone, email, and ticketing systems
- Troubleshoot basic issues such as password resets, account access, and device configuration
- Log and track incidents using the ICT service management system
- Follow standard procedures and checklists to resolve issues or escalate where necessary
- Communicate clearly with users, explaining technical concepts in simple terms
- Participate in training and team activities to build technical and professional skills
Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Shreeya Gurung on OR (emailprotected)
Joining Akkodis as a Consultant
- Weekly Pay
- No payrolling processing fees
- Upskilling opportunities and training discounts
- Consultant gatherings events
- Akkodis SME meet ups/information sessions
- EAP Support Program
- Dedicated Account Management Support Team
Privacy
Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the "apply for this job" button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly.
Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds"
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📌 Service Desk Assistant
🏢 Akkodis
📍 Canberra