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At Brink's, we don't just move valuables — we move with purpose, trust, and integrity across more than 100 countries. As global leaders in secure transport and logistics, we're now seeking a standout Client Services & Brokerage Manager to lead our customs and client services team in Australia.
This role is a unique blend of customs expertise, people leadership, and cross-border logistics. You'll be at the helm of a high-performing team, overseeing five direct reports, driving operational excellence, and shaping the customer experience.
In this role, you'll:
* Ensure compliance with Australian and international customs regulations
* Lead, coach, and mentor a team of customer service professionals
* Provide clear direction, set performance goals, and support ongoing team development
* Resolve complex customer issues with empathy, urgency, and professionalism
* Foster a culture of accountability, collaboration, and continuous improvement
* Partner with internal and external stakeholders to deliver seamless service
We're looking for someone who has:
* A current Australian Customs Broker License
* Demonstrated leadership experience in customer service and logistics settings
* A proven ability to inspire, engage, and manage team performance
* Strong stakeholder management and critical problem-solving skills
* Experience with CargoWise (a plus)
* A genuine passion for service, integrity, and operational excellence
Why is leadership key in this role?
You'll be leading a core team that represents the front line of our client relationships and customs operations. The ability to guide, motivate, and grow talent is critical — your leadership will directly influence our service quality, team morale, and operational success.
Because you want to be part of a company that values security, excellence, and trust. We offer global opportunities, a strong team culture, and the chance to lead change in a business that never stands still.
Please note this is a full time, on site role.
Ready to take the next step? Apply now or connect with us to learn more.
#LogisticsJobs #CustomsBroker #CustomerExperience #OperationsLeadership #TeamBrinks #NowHiring #BrinksAustralia #SupplyChainCareers #PeopleLeadership
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development, Management, and Training
* Industries
Transportation, Logistics, Supply Chain and Storage and Wholesale Luxury Goods and Jewelry
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