About the role – Trade Sales Assistant
We see your role as one of the most critical roles for our business. Your primary focus will be assisting customers with their inquiries, providing product information, processing orders, and maintaining a clean and organised counter area. This role will provide you with valuable experience in customer service, sales, and product knowledge, setting a strong foundation for your future career growth.
This position will be based at our Townsville Branch.
Responsibilities Include:
* Be the first point of contact for customers entering the trade centre, providing exceptional customer service
* Addressing customer enquiries via phone and email in a timely manner in relation to invoices and accounts, stock/products, quotes/orders and customer feedback
* Understand and identify customers' needs, clarify information and provide solutions and/or alternatives where required
* Identify opportunities to upsell/cross-sell products
* Keeping up-to-date with product knowledge and other company information
Skills & Experience Required
* Retail customer service experience (even if it is in a different industry!)
* Exceptional communication skills with active listening ability
* Target driven towards increasing customer satisfaction and experience
* Excellent interpersonal skills suited to working in a small team environment
* Ability to thrive in a fast-paced environment
Benefits
* On-the-job training and career development through the Lyndons Academy
* Team member discounts and employee referral rewards
* Regular social events – we like to have fun too!
* Supportive, friendly team with a zero tolerance for bullying or harassment and access to our free counselling service (EAP) if you ever need support
* We'll provide your uniform and safety gear
About Lyndons
Lyndons is a family-owned Australian business that has been supplying tools, equipment and materials to the building and construction industry for over 100 years. Our customers are loyal, and so are we! Safety for our people is paramount: we live by our 'Safety First, Always!' value-driven culture. We promote collaboration, with zero tolerance to any form of bullying and harassment. We believe in "One Team, One Way, One LYNDONS."
Apply now to join a company where people matter, and every day brings something new!