Rydges Newcastle, located in the Honeysuckle precinct on Newcastle Harbour, is seeking a professional and friendly Guest Service Agent to support the Front Office & Reservations team. The ideal candidate is energetic, passionate, detail-oriented, and committed to providing excellent guest experiences.
Key Responsibilities
Attend to guest queries proactively.
Welcome guests and efficiently check them in and out.
Process daily guest transactions and manage accounts accurately.
Collaborate with other departments to ensure rooms are well-prepared for guests.
Work rotating shifts across a 7-day roster.
Skills and Experience
Previous customer service experience in a hotel environment.
Logical and common-sense approach to resolving concerns.
Empathy and ability to anticipate guest needs.
Proficiency in computer applications; Opera PMS experience is a plus.
Attention to detail, especially with guest requests and cashiering.
A 'can-do' attitude and willingness to support team success.
Benefits
Team member discounts from day one, including stays at EVT hotels and discounts on movie tickets, dining, and experiences.
Opportunities for rapid career growth within our EVT network.
Work for Australia and NZ’s largest and most diverse experiences company.
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