Aboriginal Hostels Limited AHL is a not-for-profit Commonwealth company dedicated to providing culturally safe and affordable accommodation for First Nations people who need to be away from home to access services and economic opportunities. AHL is committed to improving the quality of life and economic opportunities for First Nations people through a national network of over 40 hostels across Australia. We offer more than just a job; we provide an opportunity to make a meaningful impact. By joining our team, you'll contribute to AHL's vision to improve the quality of life and economic opportunity for First Nations people. You'll work alongside passionate colleagues striving for positive social change.
About the Role
As the Executive Level 1 Assistant Director, People Helpdesk, you will play a critical role in managing and optimising the use of the Aurion Human Resource Management Information System (HRMIS) to support AHL staff and the wider business. Under broad direction from the Director People Systems, Planning and Analytics, the Assistant Director Payroll Helpdesk is responsible for the end-to-end delivery of payroll services under a Managed Payroll as a Service (MPaaS) arrangement with Aurion Corporation. This role involves driving process improvement, monitoring payroll accuracy and collaborating with key stakeholders to resolve complete queries. Your leadership will ensure timely and accurate payments for a diverse workforce while fostering a culture of accountability and continuous improvement.
Our Ideal Candidate
You will be an experienced team leader with a strong understanding of HR and payroll operations, ideally within a government or similarly structured environment. You will combine attention to detail with the ability to communicate effectively, ensuring processes run. You will be confident in using HRMIS such as Aurion and can provide training and communicate effectively for clear and concise information sharing. You will thrive in a fast-paced environment, balancing competing priorities without compromising quality, and you bring a collaborative, solutions-focused approach. Above all you will lead by example – fostering a culture of accuracy, service excellence and continuous improvement.
Key Responsibilities
* Provide leadership and guidance to Payroll Branch Helpdesk functions resulting in correct and timely submissions to Aurion Corporation under an MPaaS arrangement.
* Provide leadership and guidance to the Aurion Administrator functions ensuring processes and configurations remain in line with desired outcomes to achieve the current and future AHL Enterprise Agreement/s.
* Proactively nurture and increase capability within the Payroll Helpdesk and Aurion Administrator functions.
* Provide regular reporting outlining Payroll Helpdesk functions and tracking metrics that can be used for future process improvements.
* Review payroll processes and procedures for continuous improvement and innovation in the ways of working towards outcomes.
* Be an escalation point for all Payroll related matters both internally and with our MPaaS provider.
* Apply knowledge to plan, prioritise, and manage workflows, ensuring effective ticket management and resolution of Aurion administration related enquiries.
* Develop and refine procedures, checklists and other standard operating procedures.
* Assist with other suitable functions as required.
Qualifications and Experience
Essential
* Demonstrated ability to understand complex financial data and calculations.
* Demonstrated ability to foster and build stakeholder relationships both internally and externally.
* Demonstrated ability to communicate effectively with diverse audiences to ensure correct understanding of requirements relating to various Human Resource matters.
* Demonstrated ability to create and foster a positive workplace culture and continuous improvement practices.
* Demonstrated ability to lead and develop a small team in a fast-paced environment with limited direction.
Desirable
* Experience using Aurion or similar HRMIS.
* Experience calculating complex workers compensation remuneration.
* Experience working with outsourced/shared services payroll providers.
* Qualifications in Human Resources, or a related field.
Eligibility
* Be an Australian Citizen.
* Undergo a Satisfactory National Criminal History Check (prior to engagement).
* Meet Fitness for Duty requirements (prior to engagement).
How To Apply
* Complete the Application Form which can be found above.
* Email your current Resume and completed Application Form to by 11:59pm AEDT on Monday 12 January 2026. Cover letter within the application form should be for maximum of two pages addressing the key capabilities and qualifications that are listed within the Position Description.
* Please include your name and the job reference (VN- ) in the subject of your email.
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