Implementation Specialist
At the forefront of digital health innovation, our team is dedicated to transforming healthcare delivery. With a unique blend of technology and expertise, we empower scalable solutions for improved patient and clinician experiences.
This role is pivotal in ensuring the successful deployment and integration of our digital health solutions. You will work closely with internal teams and clients to implement and support our systems, contributing to our vision of an enhanced digital health experience.
The Role
* Providing authoritative advice and guidance on software tool utilization.
* Gathering and documenting customer business requirements via project meetings and workshops.
* Analysis of customer operational processes and configuring the application to optimize performance.
* Offering technical support and advice pre and post-implementation.
* Assisting with resolution and reproduction of application issues either in development or production.
* Sharing knowledge on industry standards and compliance.
Key Responsibilities
* Supporting clients and internal teams in implementing and deploying digital health solutions.
* Contributing to the development of installation procedures and standards.
* Ensuring seamless integration of systems and software.
* Collaborating with cross-functional teams to drive business outcomes.
Requirements
* Accounting, Economics, or Health-related degree
* Australian Driver's License
* Ability to travel locally and interstate
* Sound understanding of the Australian Healthcare system
* Working knowledge of Casemix systems and patient costing methodology
* Demonstrated ability to gather and document customer business requirements.
* Experience in projects implementing or deploying Clinical Systems, as well as requirements documentation.
* Understanding and working within an appropriate Project Management Methodology (i.e. PMBOK, Prince 2).
Why Join Us
* Flexible work arrangements
* Entrepreneurial spirit and desire to make a difference
* Support for career growth and development
* Competitive benefits package
* Avenues for growth and stepping into other roles