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Join to apply for the Delivery & Operations Manager role at Ingrity
Location: Sydney
Job type: Full-Time (Hybrid)/Part-Time
You're the go-to person for making things happen, someone who drives client success and operational excellence. We want to hear from you.
About INGRITY
INGRITY is a rapidly growing, trusted data and AI consultancy. We partner with leading ASX-listed enterprises and dynamic medium-sized businesses, and we have a strong track record for delivering value.
At INGRITY:
INGRITY isn't your typical workplace; we thrive on the fusion of Intelligence & Grit. Prioritising personal growth, open communication, continuous learning, career progression, and accountability, we're on the lookout for individuals like you.
* Do you seek roles fostering personal growth, allowing you to excel?
* Do you flourish in a culture that values open communication and diverse perspectives?
* Are you passionate about expanding your skills, eager to join a company that invests in employee development?
* Are integrity and accountability at the core of your values?
If you answered yes to any of these questions, we invite you to explore this opportunity.
About The Role
We're seeking a dynamic and experienced Delivery and Operations Manager to oversee the seamless execution of client engagements and internal operations. You'll play a key role in driving service excellence, optimising processes, and empowering high-performing teams, all while championing INGRITY's culture and values.
Responsibilities:
* Client Delivery - Lead the end-to-end delivery of client engagements with a focus on quality, timeliness, and customer satisfaction.
* Managed Services Oversight - Oversee Managed Services operations including operations, governance, reporting, and service improvement initiatives.
* Process Optimisation - Design and implement new operational processes while refining and enhancing existing ones to improve efficiency and scalability.
* Resource Planning & Onboarding - Manage workforce planning to ensure optimal resourcing across projects. Support smooth onboarding and role alignment of new team members.
* Contract & Engagement Management - Maintain and manage a centralised contract and engagement register. Ensure timely creation, tracking, and renewal of all contractual documents.
* Proposal Management - Maintain a central repository for client proposals and reusable content. Support the creation and review of proposals in collaboration with key stakeholders.
* Commercial Finance - Coordinate monthly billing in collaboration with the finance team. Ensure timely and accurate invoicing aligned with client engagements.
* Solutions Catalogue - Develop and maintain a solutions catalogue reflecting the latest offerings and capabilities, ensuring it is accessible and effectively supports sales and pre-sales teams.
* Team Leadership - Lead and mentor diverse teams, promoting INGRITY values, culture of accountability, collaboration, and performance.
Required Skills And Experience
* 7 + years of proven experience in similar role managing full-cycle client engagements, ensuring high standards of quality, timely delivery, and strong client relationships in technology or consulting settings.
* Expertise in supervising Managed Services operations, including governance, performance monitoring, and driving ongoing service enhancements.
* Proven ability to design and streamline operational workflows, improving efficiency and scalability through process innovation.
* Skilled in workforce planning and onboarding, ensuring optimal resource allocation and smooth integration of new team members.
* Experienced in administering contract and engagement documentation, creating, and maintaining centralised records, and managing renewals.
* Competent in maintaining proposal libraries, facilitating proposal development, and collaborating with stakeholders for content accuracy.
* Experience with commercial finance processes, coordinating billing cycles, and ensuring invoicing aligns with contractual terms.
* Ability for creating and updating a solutions catalogue that accurately represents offerings and aids sales and pre-sales efforts.
* Effective leadership capabilities, with experience nurturing diverse teams, promoting accountability, and reinforcing organisational culture and values.
Other Details
Job Location: Sydney, Australia
Working Rights: Applicants must have full Australian working rights
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Software Development
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