A leading community service organization is seeking an experienced Customer Experience Agent to join their team in Melbourne. This role involves serving as the first point of contact for various customer inquiries, focusing on enhancing customer satisfaction and maximizing conversion rates. Ideal candidates will have call centre experience, strong communication skills, and experience with both SAP and Salesforce. The company promotes a diverse and inclusive environment, welcoming applicants from all backgrounds.#J-18808-Ljbffr