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Data center technician (dct) - manager (melbourne)

Melbourne
Microsoft
Posted: 3 October
Offer description

OverviewJoin to apply for the Data Center Technician (DCT) - Manager role at Microsoft.As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions.
You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your growth opportunities in the process.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services.
As a CO+I DCT Manager, you will deliver the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.
CO+I focuses on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers, supporting services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
We emphasize environmental sustainability and optimization in data center design and operations to meet evolving business needs as a world-class cloud provider.Microsoft's mission is to empower every person and every organization on the planet to achieve more.
We pursue growth, innovation, and collaboration grounded in respect, integrity, accountability, and a culture of inclusion.This position requires verification of Australian Citizenship to meet federal government security requirements.ResponsibilitiesDelivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.Accountable for overall data center service compliance and quality.Provide guidance on and ensure team compliance with Data Center Services (DCS) policies, procedures, deadlines, and service-change policies.Ensure technicians are trained on procedures for installation, deployment, replacement, and post-execution quality checks.Verify post-execution quality checks and take corrective action as needed.Escalate issues through appropriate channels and share knowledge related to issue resolution with relevant teams.Review process changes to evaluate impact on service execution and share information with stakeholders across functions.Lead team and triage meetings, prioritizing work, and rebalancing priorities as needed.Complete required safety training, conduct daily safety briefings, and participate in on-site safety committees.Ensure technicians and vendor resources comply with safety procedures (PPE, equipment use, lifting, electrical hazards, ladder use).
Promote a culture of safety and empower technicians to act, report safety concerns, and incidents.Display accountability for service quality and customer experience, and own data center facilities.Model and embody Microsoft culture and values.QualificationsRequired: High school diploma or equivalent; basic knowledge of computer hardware and components; 3+ years' experience supporting IT equipment or related technology or related experience with technical teams.2+ years' experience directing, supervising, or managing others.Ability to work shifts, including evening, nighttime, weekends, and/or holidays.Preferred qualifications: Associate degree in Computer Science or related field and/or equivalent work experience; 4+ years' experience supporting IT equipment or related technology; 3+ years' experience in a production, mission-critical 24x7x365 data center environment; applicable certifications (ITIL Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt); 2+ years' experience leading diverse IT teams up to ten employees.Background Check RequirementsAbility to meet Microsoft, customer and/or government security screening requirements.
These include:Microsoft Cloud Background Check: required on hire/transfer and every two years thereafter.Citizenship Verification: requires verification of Australian Citizenship to meet federal government security requirements.NV1/2, PV Clearance Assessment: may require an enhanced background check through the Australian Government Security Vetting Agency.Microsoft is an equal opportunity employer.
If you need assistance or an accommodation due to disability during the application process, learn more about requesting accommodations.
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📌 Data Center Technician (Dct) - Manager
🏢 Microsoft
📍 Melbourne

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