Job Title: Customer Support Specialist
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will be responsible for providing exceptional customer service through various communication channels.
Duties and Responsibilities:
* Develop and maintain comprehensive knowledge of procedures, processes, and services to perform service interactions across different customer channels.
* Deliver government services including licensing, registration, and other products through various communication channels.
* Evaluate customer needs and provide relevant information or direction to appropriate service channel.
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