We're seeking a Customer Banking Specialist to join our Manjimup Branch Hub, working part time across the following branch locations:
This role is part time, 32.5 hours per week, Monday to Friday 9am - 4.15pm
You will be joining our Multi-Channel Branches
What is a Multi-Channel Branch?
Multi-Channel branches operate through both face-to-face and phone-based channels. Each branch dedicates full days to each channel, and these schedules vary from branch to branch.
On Phone Based Days: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
On Branch Open Days: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
Key Responsibilities
Assist customers with general banking transactions, answering questions and queries
Build a personal connection with customers through meaningful conversations face to face and through our direct channels
Work with customers to use our in-branch technology and digital banking options
Complete Financial Health Checks to assess customers' financial needs
Process applications for personal loans, credit cards and associated products
Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
Be provided with continuous training and development to support your career aspirations
Qualifications
A passion for delivering outstanding customer service with every interaction
The ability to have great conversations and confidence to ask challenging questions
Problem solving attitude and curiosity in finding the right solutions
An open approach to learning new things and goal oriented
An ability to work collaboratively as a team to deliver a seamless customer experience
Don't wait, apply today
Aboriginal &/or Torres Strait Islander people encouraged to apply
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