Job Title: Complaints and Remissions Coordinator
About the Role
The Complaints and Remissions Coordinator is responsible for the administration, investigation and processing of Tier 1 complaints.
The position is also responsible for the coordination, assessing and processing of all remission applications and remission review requests submitted to the University in compliance with the legislative requirements.
About You
To be successful in this role you will have a proven ability to interpret and apply rules, policies, procedures and legislation.
You must be able to demonstrate highly developed personal competencies including exceptional interpersonal and organisational skills; sound judgement and an ability to work under pressure.
You will also have the ability to maintain accuracy and confidentiality, work to strict deadlines, manage multiple priorities and work independently.
About the Department
The Student Grievance Unit (SGU) is an independent investigative unit committed to the timely resolution of student related issues, concerns or complaints.
The SGU works in collaboration with other teams in the Student Services portfolio to support and service student retention, student engagement and transformative and personalized student journeys.
Key Responsibilities:
* Administration, investigation and processing of Tier 1 complaints.
* Coordination, assessing and processing of all remission applications and remission review requests.
Requirements:
* Proven ability to interpret and apply rules, policies, procedures and legislation.
* Highly developed personal competencies including exceptional interpersonal and organisational skills.
* Sound judgement and ability to work under pressure.
* Ability to maintain accuracy and confidentiality.
* Ability to work to strict deadlines and manage multiple priorities.