Job Opportunity
OnDeck Capital Australia is seeking a skilled professional to join our team as a Collections Specialist.
The role involves managing a portfolio of late-stage recoveries, utilizing exceptional communication and negotiation skills to resolve outstanding balances.
As a key member of the commercial recoveries process, you will work directly with customers and third parties, such as solicitors and field agents.
Key responsibilities include:
* Managing a high volume of calls related to late-stage recoveries.
* Skip tracing accounts to gather new information and contact customers.
* Negotiating payment arrangements and settlements in a customer-centric manner.
* Liaising with third-party agencies, including field agents and solicitors.
* Ensuring adherence to legislative and internal policy guidelines.
* Assessing financial hardship applications and finding resolutions.