Fresenius Medical Care is seeking a customer service leader in City Of Stirling, Australia, to oversee the Customer Service team. Responsibilities include ensuring high-quality service delivery, managing escalations, and optimizing operational performance through adherence to KPIs and SLAs.
The successful candidate will have proven leadership skills, experience in managing customer issues, and the ability to drive continuous improvement initiatives. Strong problem-solving capability and familiarity with ERP systems are essential for this role.
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