Prime Location in Parramatta
Opportunities for career progression within the Big 4 Bank
Dynamic Call Centre Environment
Customer Service Advisor - Big 4 Bank ($37.13/hr + Super | 6‑month contract | Full-time | Start 23 Feb 2026)
$37.13/hr + Super
6‑month temporary contract with strong potential for extension
Full-time hours per week on a rotating roster (Mon-Fri 7 am-9 pm, occasional Saturday shifts)
Start Date: 23rd February 2026
Location: 153 Macquarie Street, Parramatta, NSW 2150
Your new company
Kickstart your career with one of Australia's Big 4 Banks
This is an exciting opportunity to join a leading financial institution that offers comprehensive training, career development pathways, and a supportive team environment.
Your new role
As a Customer Service Advisor (Cards & Digital), you will be the first point of contact for customers with queries related to their credit and debit cards, internet banking, and mobile app services. This is an inbound call centre role, handling approximately 40-60 calls per day while delivering accurate, friendly, and solution-focused support.
Your responsibilities will include:
Assisting customers with card-related queries such as lost or replacement cards, balance transfers, and rewards points.
Supporting customers with digital banking and app troubleshooting.
Educating customers on banking products and services while offering tailored solutions.
Navigating multiple systems efficiently to resolve enquiries promptly.
What you'll need to succeed
Full working rights in Australia and availability for 37.5 hours per week.
Previous experience in customer service (call centre, retail, hospitality, or banking).
Strong communication skills and a professional phone manner.
Ability to multi-task across systems and absorb training quickly.
A passion for helping customers and providing exceptional service.
Tertiary qualifications in Business, Commerce, Finance, or related fields (preferred but not essential).
What you'll get in return
Comprehensive training and ongoing support.
Hybrid work arrangement available after training (3 days office, 2 days WFH).
Opportunities for long-term career development within a Big 4 Bank.
A collaborative team culture and competitive pay.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.