Overview
Business Systems & Infrastructure Manager - Defence Delivery role at BAE Systems Australia. Step into a pivotal leadership role at the heart of Defence technology and lead the Defence Delivery Digital, Data and Cyber (DDC) team to deliver service excellence in IT operations, business system administration, infrastructure and network management and support for the 3 lines of Business in Defence Delivery.
Responsibilities
Leadership & Team Management - Foster a service-oriented culture that balances operational outcomes with resource and staff development. Provide career growth through succession planning and performance reviews.
Strategic Direction & Capability Development - Oversee technology roadmaps, manage obsolescence, and drive technical upgrades to enhance business capability. Coordinate development, acquisition, implementation and sustainment of business systems and services to align with strategic goals and monitor progress against benefits.
Service Delivery & Operational Excellence - Ensure stable, secure, and high-performing service delivery across infrastructure, hosted platforms, and applications. Monitor operations, resolve disruptions, and implement business improvements while controlling costs.
Release & Transition Management - Ensure tools, processes, and automation support compliant service transitions, testing, validation and configuration management (project acceptance into production).
Compliance & Business Continuity - Own legal, regulatory, and contractual compliance across IT services. Implement audit findings, maintain controls, and ensure business continuity planning is in place.
Budget & Value Management - Meet financial targets while driving efficiency and value for Defence Delivery. Identify business improvement initiatives to maintain affordability while delivering high-quality service.
Stakeholder Engagement - Build and maintain strategic relationships with internal and external stakeholders. Negotiate service expectations, gather feedback, and lead initiatives to improve communication and satisfaction.
Incident & Problem Management - Apply advanced technical strategies and lead resolution of complex issues. Ensure robust incident and problem management practices.
About You
Extensive management experience in business systems administration and IT operations, with experience in complex corporate environments
Strong stakeholder management experience with leadership of multi-disciplinary teams
Experience with ITIL-based service management frameworks
Ability to negotiate with and influence stakeholders to generate business benefit while maintaining relationships
Tertiary qualifications in Information Technology, Business, or related field
Australian Defence security clearance or eligibility to obtain
About Us
We believe in hiring for potential and encourage you to apply even if you don't meet every criterion. Our workplace cares about wellbeing and values diversity and inclusion. As Australia's largest defence company, you will be connected to a global team and supported in exploring where your career might take you. We recognise the sacrifices of those who have served and support the veteran community through VetNet Australia and other programs. We welcome applicants from all backgrounds and strongly encourage Aboriginal and Torres Strait Islander people to apply. We are recognised as an employer of choice for women and have award-winning candidate experience.
To learn more about our employee benefits and recruitment process, please visit:
Clearances
As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain the appropriate clearances.
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