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Customer support specialist

beBeeServices
Customer Support
Posted: 6 October
Offer description

Job Summary:

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We are seeking a skilled and proactive services provider to join our team. The successful candidate will be responsible for supporting the smooth operation of our services.

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Key Responsibilities:

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1. Assisting with meal preparation, service, and delivery
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2. Performing general cleaning duties, including high window cleaning and carpet shampooing
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3. Supporting laundry tasks like washing, folding, ironing, and delivering clean linen
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4. Ensuring food is plated and delivered promptly while responding to client dietary requirements
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5. Completing minor sewing repairs and assisting with stock recording
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6. Providing exceptional customer service and support
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7. Working collaboratively as part of a close-knit team
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8. Developing and maintaining effective working relationships with colleagues and clients
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9. Meeting performance targets and contributing to business success
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10. Participating in training and development opportunities to enhance skills and knowledge
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11. Adhering to health and safety standards and protocols
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12. Complying with quality assurance procedures and regulatory requirements
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13. Managing competing priorities and deadlines
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14. Utilizing technology effectively to streamline processes and improve efficiency
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15. Reporting incidents and near misses
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16. Contributing to a positive and respectful work environment
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17. Supporting business objectives and goals
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18. Communicating clearly and effectively with colleagues and clients
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19. Embracing change and adapting to new situations
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20. Being proactive and taking initiative when required
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21. Sharing knowledge and expertise with others
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22. Conducting oneself in a professional and respectful manner at all times
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23. Managing workload and prioritizing tasks effectively
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24. Working independently and as part of a team
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25. Managing time and resources efficiently
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26. Collaborating with other departments and teams
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27. Providing excellent customer service and support
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28. Engaging in ongoing learning and professional development
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29. Responding to feedback and constructive criticism
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30. Being accountable for one's actions and decisions
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31. Using technology to improve workflows and increase productivity
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32. Participating in continuous improvement initiatives
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33. Staying up-to-date with industry developments and trends
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34. Continuously improving personal and professional skills
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35. Utilizing problem-solving skills to resolve complex issues
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36. Maintaining confidentiality and adhering to data protection protocols
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37. Enhancing job knowledge and skills through training and development opportunities
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38. Representing the organization in a professional and respectful manner
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39. Working in a fast-paced and dynamic environment
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40. Providing support to colleagues and clients during peak periods
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41. Delegating tasks and responsibilities effectively
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42. Managing stress and pressure in a busy work environment
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43. Leading by example and demonstrating a positive attitude
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44. Building strong relationships with colleagues and clients
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45. Communicating effectively with people from diverse backgrounds and cultures
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46. Anticipating and preventing problems or issues
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47. Offering guidance and support to junior staff members
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48. Addressing and resolving conflicts or disagreements
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49. Generating creative solutions to complex problems
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50. Implementing process improvements and changes
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51. Taking ownership of projects and tasks
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52. Meeting deadlines and achieving targets
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53. Making informed decisions and recommendations
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54. Developing and implementing policies and procedures
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55. Coaching and mentoring colleagues
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56. Managing budgets and financial resources
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57. Identifying and mitigating risks
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58. Providing leadership and direction to team members
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59. Recognizing and rewarding outstanding performance
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60. Conducting performance reviews and providing feedback
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61. Managing performance and developing action plans
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62. Building and maintaining effective relationships with stakeholders
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63. Effectively managing multiple priorities and projects
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64. Communicating key information and updates to stakeholders
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65. Providing exceptional customer service and experience
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66. Working collaboratively with other teams and departments
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67. Providing guidance and support to junior staff members
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68. Creating and maintaining accurate records and documentation
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69. Monitoring and evaluating program effectiveness
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70. Improving program outcomes and results
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71. Ensuring compliance with relevant laws and regulations
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72. Developing and implementing strategic plans
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73. Managing and leading cross-functional teams
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74. Coordinating and facilitating meetings and events
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75. Providing support to the senior management team
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76. Developing and implementing policies and procedures
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77. Managing budgets and financial resources
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78. Identifying and mitigating risks
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79. Providing leadership and direction to team members
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80. Recognizing and rewarding outstanding performance
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81. Conducting performance reviews and providing feedback
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82. Managing performance and developing action plans
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83. Building and maintaining effective relationships with stakeholders
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84. Effectively managing multiple priorities and projects
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85. Communicating key information and updates to stakeholders
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86. Providing exceptional customer service and experience
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87. Working collaboratively with other teams and departments
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88. Providing guidance and support to junior staff members
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89. Creating and maintaining accurate records and documentation
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90. Monitoring and evaluating program effectiveness
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91. Improving program outcomes and results
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92. Ensuring compliance with relevant laws and regulations
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93. Developing and implementing strategic plans
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94. Managing and leading cross-functional teams
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95. Coordinating and facilitating meetings and events
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96. Providing support to the senior management team
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Requirements:

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97. A positive attitude and willingness to learn
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98. Excellent organisational skills and attention to detail
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99. Ability to follow instructions and adhere to safety standards
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100. A commitment to delivering quality service to clients and staff
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101. Excellent communication and interpersonal skills
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102. Proven ability to work effectively in a team environment
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103. Strong problem-solving and analytical skills
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104. Ability to adapt to changing circumstances and priorities
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105. High level of flexibility and adaptability
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106. Ability to work under pressure and meet deadlines
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107. Excellent time management and prioritisation skills
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108. Strong customer service focus and skills
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109. Ability to work independently and as part of a team
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110. Excellent decision-making and problem-solving skills
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111. Ability to handle confidential information
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112. Strong IT skills and proficiency in software applications
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113. Ability to provide excellent customer service and support
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114. High level of discretion and confidentiality
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115. Ability to work in a fast-paced environment
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116. Excellent communication and interpersonal skills
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117. Ability to build strong relationships with colleagues and clients
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118. Strong teamwork and collaboration skills
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119. Ability to adapt to new situations and challenges
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120. High level of enthusiasm and energy
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121. Ability to provide coaching and guidance to junior staff members
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122. Strong leadership and direction skills
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123. Ability to motivate and inspire team members
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124. High level of emotional intelligence and empathy
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125. Ability to work in a multicultural environment
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126. Excellent cultural awareness and understanding
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127. Ability to communicate effectively with people from diverse backgrounds and cultures
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128. Strong relationship-building skills
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129. Ability to manage and lead cross-functional teams
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130. High level of integrity and professionalism
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131. Ability to work in a dynamic and ever-changing environment
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132. Excellent adaptability and flexibility
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133. Ability to communicate key information and updates to stakeholders
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134. Strong project management and coordination skills
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135. Ability to develop and implement policies and procedures
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136. High level of accountability and responsibility
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137. Ability to provide exceptional customer service and experience
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138. Strong stakeholder engagement and management skills
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139. Ability to build and maintain effective relationships with stakeholders
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140. High level of diplomacy and tact
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141. Ability to work effectively in a matrix organisation
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142. Strong programme management and delivery skills
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143. Ability to develop and implement strategic plans
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About Us:

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Our organisation offers diverse job prospects and opportunities to fast track your skills and career.

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