Job Description:
As a leading disability services provider, Northcott offers a range of high-quality services and support for people of all ages. The Sales Development Partner plays a key role in connecting people to Northcott services that can support them to achieve their goals.
The role works collaboratively with local service teams to grow awareness and reputation for Northcott in the local community.
By understanding the needs of the community for which they are responsible, the Sales Development Partner will generate demand for Northcott services and support new customers through the enquiry and sign up process.
The role is business focussed, looking for opportunities to sell Northcott's services across the region and maintaining a consistent, structured and efficient approach to achieving and exceeding targets, whilst ensuring that customers are properly engaged and supported to live the life they choose.
The Sales Development Partner will be required to manage new leads from Enquiries team, liaise with Service Coordinators and Service Support Partners, to sign up new customers in a timely and efficient manner.
They will also identify opportunities for existing customers to access additional services where there are unmet service needs.
The role requires the ability to understand the local market and build/maintain a strong network of relevant relationships.
The Sales Development Partner will contribute to and implement a Sales Plan for the region designed to increase Northcott's profile and generate demand and leads for services.
Additionally, they will coordinate presence at expos and networking events (e.g. Ready Set Connect, Expos) to engage with new customers and referrers.
The role also involves establishing local partnerships that can raise awareness of Northcott and generate new leads.
The Sales Development Partner will develop a prospect list of referrers and outreach (cold-calling, email, LinkedIn etc.) to build networks and create new customer referral opportunities.
They will build a sound knowledge of Northcott services, NDIS funding, and support needs of people with disability.
Work closely with internal teams (e.g. Marketing, Enquiries and Communications) to develop and implement sales campaigns and build referrer network.
Provide accurate and timely reporting against Sales and business development targets.
Comply with, report on and actively participate in Northcott's Safety & Injury Management Procedures and Northcott's WH&S Procedures.
Be aware of and sensitive to the needs of customers from Aboriginal and Torres Strait Islander or Culturally and Linguistically Diverse backgrounds.
Work within the framework of the NSW Disability Inclusion Act, National Disability Standards, Privacy Legislation, NDIS Act 2013, NDIS Operational Guidelines and other relevant legislation.
Adhere to Northcott policies and procedures, in particular, the Code of Conduct and Values.