Job Opportunity: Assistant Manager Client Services
Work type: Full Time
Location: Kununurra, Western Australia, 6743
Are you an experienced, people-centred leader who is passionate about empowering communities and improving employment outcomes? Job Pathways is seeking an exceptional Assistant Manager Client Services to guide a dedicated team and drive meaningful impact across the East Kimberley region.
Learn more about us:
About the Role
As the Assistant Manager Client Services, you will provide strategic and operational leadership to a culturally diverse team delivering high-quality, person-centred support under the Remote Australia Employment Services (RAES) program.
In this important role, you'll influence employment outcomes, strengthen community engagement, and contribute to regional workforce development. Your leadership will help individuals gain sustainable employment, enhance their quality of life, and build stronger, more resilient communities.
This is a rewarding leadership opportunity to influence employment outcomes, manage daily operations, and build impactful relationships across the East Kimberley.
Key Responsibilities
* Lead and Motivate: Supervise, mentor, and develop a culturally inclusive team, driving quality case management.
* Strategic Planning: Contribute to and implement regional workforce development strategies and labour market planning.
* Service Delivery: Manage caseloads, oversee daily operations, and ensure service standards align with Job Pathways' values and quality management systems.
* Community Engagement: Build strong partnerships with local employers, Indigenous organisations, councils, and community groups.
* Compliance & Reporting: Maintain accurate client records, ensure compliance with program guidelines, and meet performance benchmarks.
* Cultural Responsiveness: Promote culturally safe practices in service delivery and staff development.
Qualifications & Experience
Mandatory Experience:
* Demonstrated leadership experience, ideally in employment services, community services, or human services.
* Strong stakeholder engagement and relationship-building abilities.
* Proven capacity to lead performance, resolve challenges, and deliver results.
* Understanding of the social, cultural, and economic factors influencing Indigenous and remote communities.
* Excellent communication, decision-making, and problem-solving skills.
* Experience managing service delivery in a dynamic, community-based environment.
Preferred Qualifications:
* Tertiary qualifications in Leadership & Management, Human Services, Employment Services, or related fields.
What You'll Need
* Current C Class driver's licence (essential)
* Ability to travel regularly, including short stays away from home
* National Police Certificate (or willingness to obtain)
* Working with Children Check (WA) (or willingness to obtain)
Why Join Job Pathways?
* Make a Real Impact: Support life-changing outcomes for individuals, families, and communities across the East Kimberley.
* Supportive, Values-Driven Culture: Be part of a collaborative team grounded in Courage, Commitment, Care, and Collaboration.
* Professional Growth: Enjoy development opportunities within an organisation committed to continuous learning and leadership growth.
Attractive Regional Benefits
* Competitive leave entitlements supporting a great Kimberley lifestyle
* Salary packaging options
* Annual health and wellbeing allowance
* Access to a confidential Employee Assistance Program
* Housing and vehicle provided with the role
How to Apply
If you're ready to lead positive change and support sustainable futures, we'd love to hear from you.
To apply, please submit:
* A cover letter addressing the Mandatory and Preferred Experience, and
* Your current resume.
(Please note: Applications without a tailored cover letter will not be considered.)
For the position description or to submit your application, email
Location Note: This role is based in Kununurra, WA. Housing and vehicle access are included.
Job Pathways reserves the right to fill the position prior to the ad closure date should a successful candidate be identified.