Role:
Quality Engineering Manager
Location:
Melbourne, VIC
Employment Type:
Permanent
Must Have:
Full working rights. No sponsorship available.
Role Overview
The Quality Engineering Manager SCN will be responsible for establishing, governing, and scaling quality engineering practices across
Supply Chain & Networks programs
. This role will drive end‑to‑end quality strategy, ensure stable and predictable releases, uplift automation maturity, and partner closely with product, engineering, and business teams to deliver high‑performing, resilient, and scalable SCN systems.
The QEM will lead onsite–offshore QE teams, ensure alignment with the enterprise delivery model, and champion automation‑led transformation across SCN integrations, APIs, warehouse systems, replenishment, logistics, and last‑mile solutions.
Key Responsibilities
1. Quality Strategy & Governance
* Define and execute the QE strategy for SCN platforms (WMS, TMS, OMS, replenishment, RFID, logistics, automation systems).
* Build and enforce QA governance frameworks, including quality gates, test strategy templates, and review mechanisms.
* Drive risk‑based testing, shift‑left practices, and early quality involvement in the delivery lifecycle.
* Lead quality assessments, readiness reviews, and go‑live quality sign‑off.
2. Automation & Engineering Excellence
* Own E2E automation roadmap for SCN (API, UI, integration, regression, performance).
* Oversee development of reusable automation frameworks and CI/CD integration (Azure DevOps preferred).
* Scale automation coverage across SCN programs to reduce cycle time and improve release frequency.
* Promote engineering best practices—mocking, service virtualisation, test data engineering, contract testing.
3. Delivery Leadership
* Manage quality delivery across multiple squads (onshore/offshore), ensuring predictable and on‑time releases.
* Collaborate closely with Product Owners, Delivery Leads, Solution Architects, and Engineering Managers.
* Oversee planning across SIT, E2E, UAT, and NFT (performance, resilience, failover).
* Drive early defect detection and lead defect governance forums for SCN leadership.
4. Stakeholder Management
* Engage SCN functional stakeholders (Inventory, Logistics, DC Ops, Store Ops, Last‑Mile, Central Ops).
* Present quality insights, dashboards, and release risk assessments to senior Coles leadership.
* Align QE outcomes with Coles' digital transformation and offshoring strategy.
5. Team & Capability Uplift
* Lead QE teams across ANZ, India, and global delivery centers.
* Hire, mentor, and develop QE talent with SCN domain expertise.
* Drive skill uplift in automation, performance testing, and SCN domain knowledge.
6. Continuous Improvement
* Establish quality metrics—defect trends, escape rate, automation ROI, test efficiency.
* Implement lessons learned and quality improvement programs.
* Optimize delivery costs via right‑shoring, automation, and process efficiencies.
Required Skills & Experience
Technical Skills
* Strong understanding of SCN systems (WMS, TMS, OMS, SAP eWM, Manhattan, Blue Yonder, Microservices, APIs).
* Hands-on knowledge of API testing (Postman, RestAssured), UI automation (Selenium, Cypress), and integration testing.
* Experience with Azure DevOps pipelines, CI/CD, Git, and cloud-based programs.
* Knowledge of performance testing (JMeter, Gatling) and monitoring tools (AppDynamics, Splunk).
QE Leadership Experience
* 12+ years in QA/QE, with at least 4–6 years in QE leadership roles.
* Proven track record leading QE for large-scale SCN, retail, or eCommerce programs.
* Strong experience running complex SIT/E2E programs across distributed systems.
* Demonstrated ability to lead both onsite and offshore QE teams (50–150 team size preferred).
Soft Skills
* Excellent communication and stakeholder management with senior business and tech leaders.
* Strong problem-solving, conflict management, and decision-making skills.
* Ability to work in an Agile, fast-paced, multi-squad environment.
Preferred Qualifications
* Experience working with/for Coles or other Australian retail supply chain programs.
* Certifications: ISTQB Advanced, Agile/Scrum, DevOps Foundation.
* Exposure to AI-led testing, intelligent automation, and predictive quality analytics.
Interested consultants can share their updated resume at
or call