Act as a frontline troubleshooter, providing excellent sales skills and resolving issues to customers over the phone or email.
You will help build positive customer relationships with Aidacare by offering an exceptional first impression, with superior administration skills and stellar customer support.
Job Title: Customer Service Representative
Work Location: Moorebank NSW branch
Working Hours: Monday – Friday, Full Time Permanent
Reporting to: Customer Service Manager
Key Skills & Qualifications:
* Previous customer service or industry experience preferred, but not essential
* Adept at navigating computer systems to manage customer interactions and records
* Ability to analyse situations and think critically to find solutions to customer issues
* Excellent verbal and written communication skills
* Ability to remain composed in a fast-paced work environment and under pressure
Duties & Responsibilities:
* Resolve customer issues and concerns efficiently
* Stay up-to-date with our products and services, using this knowledge to enhance customer experience
* Assist customers with accurate and timely order placement, tracking, and processing
* Foster strong and positive relationships with customers to encourage loyalty and repeat business
* Provide excellent customer service over the phone and email, making a great first impression in every case
* Enjoy employee discounts on Aidacare health equipment products and services
* Participate in a quarterly incentive scheme
* Access an Employee Assistance Program to support mental wellness
* Benefits package includes discounts for retail, insurance, gym, and more
* Comprehensive training program to equip you with the necessary skills and knowledge
About Us:
Aidacare is a leading player in the Healthcare Equipment Industry, committed to excellence, innovation, and customer satisfaction.
We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. With 1,300 staff and over 90 locations across all states and territories in Australia, we are one of the largest Healthcare Equipment and Service providers.
Since 1987, our business has been assisting Australians in the Hospital, Residential Aged-Care, Home & Community Care, and Rehabilitation sectors.
Aida is the Latin word for