Customer Service & Operations Coordinator
At Myriad, we're on a mission to create a smoke‐free future by offering smarter, science‐backed alternatives to traditional smoking. Proudly founded in New Zealand and growing across the ANZ market, everything we do – from product design to sustainability initiatives – reflects our bold, challenger‐brand spirit.
We're leading the way with initiatives like VapeCycle, Australasia's first vape recycling programme, and a strong focus on quality, customer care, and community wellbeing. We're proud to be Rainbow Tick accredited, a Wellbeing Tick Culture Check participant, and a Retail Employer of the Year 2025 Finalist (NZ). These recognitions reflect our commitment to diversity, sustainability, and a work environment where people genuinely thrive.
This hybrid position is based in Melbourne. As we expand our presence in the Australian market, we're building out our customer operations capability and looking for a service‐minded Customer Service & Operations Coordinator to help us do it.
About the Role
As part of our Australian expansion, you'll be the voice of Myriad to our healthcare partners, wholesalers, and distributors – owning the customer journey from first contact through to delivery. This role is operationally critical: you'll keep our orders flowing, our customers informed, and our internal engine running smoothly as we scale.
Key Responsibilities
* Act as the first point of contact for customers via phone and email.
* Support healthcare professionals, wholesalers, and distributors with timely, accurate information.
* Communicate clearly, professionally, and with empathy at every touchpoint.
* Manage customer orders accurately from receipt to delivery.
* Liaise with warehousing, logistics, and supply partners to keep things moving.
* Proactively communicate stock availability, delivery timeframes, and any changes.
* Follow company Standard Operating Procedures (SOPs) and internal quality requirements.
* Identify, record, and elevate product‐related complaints or issues.
* Maintain accurate, up‐to‐date records and documentation.
* Support internal quality reviews and continuous improvement activities.
* Collaborate closely with Sales, Quality, Supply Chain, and Finance teams.
* Share customer feedback and insights to improve processes and service.
* Provide internal support across general administrative tasks as needed.
* Support onboarding and offboarding of staff across the Australian business.
* Coordinate conference logistics and planning support for industry events and internal gatherings.
* Contribute broadly where needed in a startup environment.
Skills & Experience
* Experience in customer service, operations, or order management.
* Strong written and verbal communication skills.
* High attention to detail and accuracy.
* Comfort working within structured processes and SOPs.
* A proactive, hands‐on approach – you step in where needed.
* Experience in pharmaceutical, healthcare, or regulated environments.
* Experience with CRM or ERP systems.
* Startup or small business experience.
* Exposure to events coordination or people/HR support.
Benefits & Work Arrangement
Competitive base salary plus awesome company culture.
Hybrid working arrangement.
Superannuation.
Free Employee Assistance Programme (EAP) services.
5‐year and 10‐year service holidays on us!
Join a certified Rainbow Tick accredited, wellbeing‐focused workplace.
#J-18808-Ljbffr