Job Title:
Desktop Support Officer (Part-time)
Job Description:
We are seeking a skilled Desktop Support Officer to join our team. As a key member of our IT support team, you will be responsible for providing timely and accurate assistance to end-users within our desktop computing environment.
In this role, you will troubleshoot computer OS and peripherals issues, handle different PC operating systems, perform hardware and software installations, and provide printer support. You will also possess good knowledge of MS Office tools installation and troubleshooting.
Key Responsibilities:
* Computer OS/Peripherals Troubleshooting
* Handling Different PC Operating Systems (Windows 7/8 and 10)
* Performing Hardware Software Installation (Understanding of Deployment Tools like SCCM)
* Basic Knowledge of SOE and Group Policies
* Printer Support
* Good Knowledge of MS Office Tools Installation & Troubleshooting
Desirable Skills:
* Field Experience Supporting a Variety of Technologies and Services
* Advanced Technical Abilities Including Solid Troubleshooting Skills Applicable to Windows, Apple, and Virtual Operating Systems
* Ability to Manage Time and Resources to Meet or Exceed Expectations in High-Profile Situations While Maintaining Professionalism Under Pressure
Requirements:
* At Least Two of the Following:
o PC Laptop OEM Maintenance Certification
o CompTIA A+ Certification
o Microsoft Certified IT Professional (MCITP) Certification in the Desktop Area
o Microsoft Office Specialist (MOS) Certification
* 1 Year of Relevant Experience
If you have a passion for technology and excellent customer service skills, we encourage you to apply.