MAIT Industries is a market leader in Commercial Irrigation, Monitoring and Control Systems with Solutions for Turf, Agriculture and the Environment.
Position Description
MAIT Industries is seeking a versatile and highly motivated person to join our dynamic support team.
The successful candidate will provide customer support on our software and hardware solutions, update CRM, remote system commissioning, plus a range of in-house operations including, but not limited to diagnosing PCB issues, PCB repairs, soldering, testing and basic documentation.
This role requires a high level of initiative, communication and attention to detail.
Responsibilities
Software and Hardware Support: Provide professional software and hardware support to our agents and end users via phone and email, to diagnose and rectify issues in a timely manner.
Log calls and emails into CRM package.
Assist our agents, end users and their installers via phone and email for installation of equipment, system commissioning and troubleshooting/fault finding of our hardware and software.
Evaluate and repair circuit boards to a component level.
Create and modify basic documentation relating to wiring and configuration.
Desired Qualifications
Certificate III in Electronics or similar (or equivalent experience).
Selection Criteria
Personal Qualities
Excellent communicator.
Versatile, adaptable and collaborative.
Hard working, motivated with a high level of initiative.
Ability to organise, self-manage and prioritise tasks.
Strong problem-solving skills.
Attention to detail.
Eager to learn new skills.
A customer first mindset and a professional phone manner.
A passion for learning and continuous improvement.
Preferred Prior Experience
Experience with phone support and CRM usage.
Experience with soldering, reading of schematic diagrams and datasheets.
Completed a technical apprenticeship or willing to undertake one (desirable).
Familiarity with Windows and Microsoft Office products.
What we're offering
Monday to Friday 9 – 5.
A friendly and supportive team.
On the job software and hardware training.
Yearly bonus and profit share when sales budgets are met.
Employer Questions
Your application will include a resume with a cover letter answering the following questions:
Which best describes your right to work in Australia?
Do you have a current Victorian driver's license?
What is the notice period for your current employment?
What qualifications do you have?
Do you have experience in customer/technical support, if so, how long?
Do you have soldering/circuit repair experience?
To Apply – A Cover Letter Is Mandatory.
Applications without a cover letter answering the above Employer Questions will not be considered.
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