Employment Type: Permanent Part Time
Position Classification: Administration Officer Level 3
Remuneration: $68, $70,468.72
Hours Per Week: 38
Requisition ID: REQ613548
Advertising Closes: 29 November 2025
Employment with Mid North Coast LHD requires candidates to hold a valid authority to work in Australia (Aust Work Rights Visa).
This is not a remote working position and will be delivered fully on-site in Port Macquarie, Kempsey or Coffs Harbour.
What you'll be doing
The primary purpose of MNC Virtual Care is to reduce preventable admissions and decrease length of hospital stay through virtual Urgent Care delivery, early intervention and care navigation to people who have been identified as at risk of Emergency Department presentation and hospitalisation.
The Administrative Officer will provide a high level of administrative support to the MNC Virtual Care service. This role is responsible for all administrative functions relating to the day to day running of the care centre including; computer skills specifically MS Excel, patient registration and administrative data entry and data reconciliation, and answering telephone enquiries.
The Administrative Officer will provide timely and accurate administrative services for all staff in the Virtual Care team in line with current Mid North Coast Local Health District policies and procedures.
About you
Demonstrated capability in providing administrative support, underpinned by sound knowledge of general administrative procedures and strong competency in computer use and relevant software programs (e.g., Word, Excel, Outlook, MS Teams).
Proficient interpersonal, written, and verbal communication skills, with the ability to liaise confidently and courteously with individuals at all levels, coupled with the capacity to work under broad supervision and contribute effectively as part of a multidisciplinary team across a diverse range of tasks.
Does this sound like you?
* Previous experience within a customer service environment
* Previous experience working in a contact centre is desirable but not essential. However, demonstrated ability to manage a high volume of calls and administrative tasks in a fast-paced environment is important.
* Strong attention to detail, excellent problem-solving skills, and lateral thinking
* Experience working in a fast-paced environment with a passion to deliver exceptional customer service.
* Possess excellent work ethic and behaviour.
* Ability to clearly communicate effectively with customers and stakeholders.
* Ability to pick up and learn new systems quickly.
Diversity and Inclusion lies at the heart of how we recruit.
Mid North Coast Local Health District is committed to building a diverse workforce that reflects and understands the community we serve. We are dedicated to fostering an inclusive workplace culture where everyone feels respected, valued and that they belong. As an equal opportunity employer, we welcome applications from candidates of all cultures, backgrounds, abilities, and experiences.
We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your talent, skills, and potential. Please refer below to contact our Diversity, Equity & Inclusion Manager.
This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive for Category A positions prior to offer.
All new employees must agree to comply with the requirements outlined under the General questions section at Occupational assessment screening and vaccination - FAQ
Salary will be accordance with NSW Health State Awards for the advertised classification/s. These awards are available at
Are you interested in moving to the Mid North Coast? Learn more at The Welcome Experience. A free service supporting businesses, essential workers and their families who are considering moving or have made the move to regional NSW.
A TALENT POOL MAY BE CREATED FOR FUTURE ROLES AND WILL REMAIN VALID FOR 18 MONTHS.
Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Cassie Deans on
For Diversity, Equity & Inclusion enquiries, please contact the District Manager - MNCLHD-
'Get to know our Health District' - MNCLHD
Code of Ethics and Conduct for NSW Government Sector Employees
Mid North Coast LHD is committed to implementing the child safe standards. For more information, please click here Child Safe Standards
Need assistance with your application please refer to our resources: How To Apply or for Aboriginal People and Torres Strait Islanders refer to: Stepping Up